Our Privacy Policy

We understand that privacy is important to you. National Planning Partners is committed to protecting your privacy and the confidentiality of your personal information with the Privacy Act 1998 (Cth) and the Australian Privacy Principles (APPs). This Privacy Statement outlines how we collect, use, disclose, and protect your personal information when providing personal financial advice and services to you as a client.

Collection of Personal Information

We collect personal information that is necessary to provide you with tailored financial advice and services. This may include:

• Your name, contact details, date of birth, and identification documents
• Financial details such as income, expenses, assets, and liabilities
• Employment and occupation information
• Health information (if relevant to insurance advice)
• Your goals, risk tolerance, and investment preferences
• Verification of your identity to ensure compliance with the AML/CTF laws, such as citing and certifying a copy of your Driver’s License, passport or other primary identification
• Tax File Numbers (we will require you to separately authorise our collection and use of this).

We usually collect this information directly from you, using a combination of meetings and questionnaire, or through our website. But we may also collect it from other sources where you have given us authority to do so (e.g., accountants, superannuation funds, insurers, or other third parties).

We do not utilise any standard personal identification reference numbers (such as tax file numbers) as identifiers.

Use and Disclosure of Personal Information

Your personal information is used to:

• Provide you with personal financial advice and related services
• Prepare Statements of Advice and implement recommendations
• Manage ongoing client relationships and review advice
• Comply with legal and regulatory obligations

We may disclose your information to:

• Product providers (e.g., superannuation or investment platforms)
• External compliance, legal, or audit professionals
• Government and regulatory authorities (e.g., ASIC, AUSTRAC)
• IT service providers who help manage our systems and data securely
• Our overseas administrative team based in Philippines who support client administration

Where your information is shared with a third party outside Australia, we will take reasonable steps to satisfy ourselves the third party has arrangements to comply with the Australian Privacy Principles.

We do not sell your personal information to third parties.

Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. This includes physical, electronic, and procedural safeguards.

Your information may be stored securely in both electronic and hard copy formats. Where information is stored electronically, we use secure cloud storage solutions located in Australia or overseas, with appropriate contractual and legal safeguards.

Access to your Personal Information

You can request us to provide you with access to personal information we hold about you. We may allow you to inspect your personal information in person or provide you with copies or a summary of relevant documents, depending on what we consider most appropriate in the circumstances. Any charge we make for providing access will be reasonable.

Please note that we need not provide access to personal information if the request is frivolous, or where to provide access would pose a threat to health or public safety, unreasonable interference with another person’s privacy, or give rise to a breach of the law. If we refuse access, we will provide you with reasons for doing so.

Identifiers (Tax File Numbers)

In some circumstances we are required to collect government identifiers, for example your tax file number. We will not use or disclose this information other than when required to do so by law or when consented to by you.

Sensitive Information

Without your consent for instance where information is provided by you for insurance or risk purposes, we will not collect sensitive information about you. Exceptions to this include where the information is required by law, or for the establishment exercise or defence of a legal claim.

Links to other Websites

We provide links to other websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.

AI & Technology Consent

To enhance our financial advice process, we may use secure and compliant technologies—including artificial intelligence (AI), automation tools, and meeting recording software—to assist in our engagement with you.

Use of AI and Digital Tools

We may use digital tools and AI- powered software to assist with:

• Transcribing meetings (audio/ video);
• Summarising key points from our conversations;
• Pre-populating documentation;
• Modelling financial scenarios based on your circumstances.

All technology used is reviewed for compliance with our obligations under the ASIC Act 2001 (Cth) and Corporations Act 2001 (Cth) to act efficiently, honestly, and fairly.

Meeting Recordings

Where appropriate, and with your consent, meetings may be recorded for the purpose of:

• Accurate documentation of discussions;
• Compliance with regulatory requirements;
• Internal quality assurance and training purposes.

Recordings are securely stored, and access is restricted to authorised personnel only. Any recording is undertaken in accordance with the Surveillance Devices Act 1999 (Vic), which requires informed consent from all parties involved.

Privacy and Security

All personal information captured or processed through the use of AI or other technologies is managed in accordance with:

• The Privacy Act 1988 (Cth);
• The Australian Privacy Principles (APPs); and
• Our internal privacy, data handling and cybersecurity policies.

Where technology providers or systems are based outside Australia, we ensure that appropriate protections are in place in accordance with APP 8, to safeguard your personal information during any cross- border data transfer.

Your Rights and Options

Your consent to the use of these technologies is voluntary. If you do not wish for AI or digital tools to be used as a part of your engagement with us, you may:

• Decline specific uses (e.g., meeting recordings);
• Request alternative, manual service options;

Please speak with your adviser if you wish to opt out or have concerns.

Legal Framework Compliance

The use of AI, recording technologies, and data handling practices described in this document are carried out in compliance with the following legislation:

• Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
• Surveillance Devices Act 1999 (Vic)
• ASIC Act 2001 (Cth)
• Corporations Act 2001 (Cth)

For more information, please refer to our Privacy Policy or contact your ActOn Wealth adviser directly.

Contacting us and Privacy Issues

You can obtain further information on request about the way in which we manage the personal information that we hold, or you can raise any privacy issues with us by contacting us on 1300022 866.

If you wish to complain about any breach or potential breach of the privacy policy or the Australian Privacy Principles, you should contact the Complaints Manager at Security National. You may also contact the Office of the Australian Information Commissioner who may investigate your concern further.

Further Privacy Information

For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner’s website www.oaic.gov.au

Digital Signature Consent

We may seek your authorisation and/or consent via digital signatures, which may include but not be limited to; email, digital signature email technology, secure portal and document storage services.

If you wish to withdraw your consent to use any of these technologies, please contact us at contactus@actonwealth.com.au with the specifics of your request.